Academic Essays

Assignment

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You will choose a topic that is interesting to you and begin gathering research on that topic. You must use all three types of research – Observation, Interview, and Library Database Research

 

At least one interview is needed, five sources from the library’s database or a credible source.

 

During your conference, you will need to provide a detailed plan for your feature story, including the type (see above), the thesis/nutgraf, the interviewee’s name, the target audience, the tone, the conventions of feature writing that you intend to include, the narrative for the intro (will you be running this throughout, only as an intro, started in the intro and finished in the conclusion), body paragraph details, etc….

 

All sources must be included in the final essay

6 sources are required

 

You will be using the surprising reversal format for your thesis.

 

Your feature must also have an illustration to accompany the story. You may have more than one. This may include a picture, drawing, graph, sidebar

 

The feature will be written in story format. This is the human-interest part of the story. You will begin with narration; then have your nutgraf paragraph that contains your thesis as the last sentence. The next 5-7 paragraphs will weave in your argument with the research and the narrative. Finally, you will conclude your feature story. In the conclusion, you can wrap up the narrative, give a call to action for your readers, make a final parting comment about the importance of the topic and your new take on it (this is your thesis).  The conclusions of many feature stories have a combination of all the above.

 

 

A work’s cited is also required.

 

Create a Powerpoint presentation over your feature story.

Presentation Requirements:

  1. Powerpoint the highlights the major arguments in your essay. This would include your nutgraf, body paragraph topics and major taling points, and conclusion. Though you will only be presenting the main points in your Powerpoint, you must provide explanations to give the listeners a solid grasp of your argument.
  2. You will begin by reading your introduction through your nutgraf.
  3. All illustrations must be included in your Powerpoint
  4. If you narrative is not “finished” in your introduction, include the outcome in your presentation.

 

  1. When presenting your information, try to include source information to give you more ethos.

This entry was posted in Academic Essays.

CIS5308 – IT Service Management – S1 2016

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CIS5308 – IT Service Management – S1 2016                                                       Report 2

 

 

Report 2 specifications

 

Word count* Marks out of Weight (%) Due date
       
3300 words 100 25 12 May 2017
       

* Note: the word count does not include references or appendices

 

Important information

 

 

 

Referencing requirements

References are required and the Harvard AGPS standard of referencing must be used. Ensure that your report is fully referenced, including any references to the text book. Your report should include in-text references and a List of References.

 

A useful link on referencing is from USQ’s Library site: <http://www.usq.edu.au/library/referencing>

Do not repeat verbatim large slabs of information from other sources such as the text or video – you must put the ideas/information in your own words.

 

 

 

CIS5308 – IT Service Management – S1 2016                                                       Report 2

Report 2 Requirements

Activity A: Journal (maximum 250 words) (5 Marks)

Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:

 

  • Date of research activity/discussion

 

  • Web sites visited to collect information; other references accessed

 

  • Time duration of the activity

 

If you are working in a team, clearly state the activities of each team member.

 

Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.

 

 

 

Structure, presentation of report, and referencing (10 Marks)

 

Your report should include a title page, letter of transmittal, and executive summary. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.

 

You should use at least 15 academic references. Academic references include peer-reviewed journal/conference papers and books published by recognised publishers.

 

Activity B: Case study (maximum 3,100 words) (85 Marks)

 

For the purpose of this assignment, assume the role of consultant(s) who have been hired by the case organisation (NNIT) to contribute to a review of ITSM at the organisation. You will prepare a report for the Head of IT at NNIT.

 

Read the following case study, then draw on the course material and other academic resources (e.g. journal/conference papers, books) to answer the following questions.

 

Serifovski, N. & Skytte, N. 2014, Building a service portfolio, AXELOS. https://www.axelos.com/case-studies-and-white-papers/building-a-service-portfolio

 

Part 1: Introduction (5 Marks)

Provide a brief introduction that describes the case study report.

 

Part 2: Importance of ITSM at NNIT (10 Marks)

Explain why is it important for NNIT to have effective processes in place to manage IT services.

 

Part 3: ITIL processes (25 Marks)

Based on the case study, identify the ITIL processes in place at NNIT and report them in a table, categorised by ITIL lifecycle stages. Based on the case and your knowledge, which of the ITIL processes are of the highest priority to be implemented/improved for NNIT? Justify your selection.

 

 

Part 4: Service Strategy (20 Marks)

According to the case study, few IT service providers have a service portfolio and the difference between a service catalogue and a service portfolio is commonly not well understood. Based on the case study and your knowledge, explain the main differences between a ‘service catalogue’ and a ‘service portfolio’. What are the main factors that helped NNIT to implement a service portfolio?

 

Part 5: Service Portfolio Tool (15 Marks)

According to the case study at the time of designing the service portfolio framework at NNIT no ITSM tools were available with the required functionalities to support the management of a service portfolio. Based on your research of available ITSM tools, provide a short list and description of three ITSM tools that could be considered for portfolio management.

 

Part 6: Conclusions and recommendations (10 Marks)

Summarise the key strength and weaknesses of ITSM implementation at NNIT you learnt from this case study. Provide recommendations for further improvement if ITSM at NNIT, including your preferred ITSM tool for portfolio management.

 

   

 

 

CIS5308 – IT Service Management – S1 2016                                                       Report 2

Marking criteria

 

Criterion HD A B C   F Max  
  Marks  
               
Activity/Task     A: Journal          
Journal Compelling and Good structure and Adequate structure Adequate structure Poor structure 5  
  well-structured comprehensive and account of but limited   and/or inadequate    
  account. Activities account of activities. activities. description of list of activities.    
  clearly described.     activities.   Incoherent    
  Initiative clearly         account.    
  demonstrated.              
                 
Activity/Task     Presentation of report        
Presentation of Professional Carefully and Shows organisation Shows some Disorganised/ 10  
report presentation of logically organised. and coherence. attempt to organise incoherent.    
  material resulting in     in a logical        
  clarity of message     manner.        
  and information.              
  Well-developed title Title page and table Adequate title page Some flaws in title No title page,    
  page, letter of of contents clear and and table of page and/or table letter of    
  transmittal, and accurate. contents. of contents. transmittal, and    
  executive summary         executive    
            summary    
               
  Appendices are Appendices used to Adequate use of Appendices not clearly identified or    
  clearly labelled and provide appropriate appendices for referenced.        
  referenced. supporting material report readability.          
  Excellent clarity of Expression fluent. Grammar and Grammar and/or Frequent    
  expression. Grammar and spelling mainly spelling contains mistakes in    
  Grammar and spelling accurate. accurate. errors.   grammar and/or    
  spelling accurate.         spelling.    
  Referencing Referencing method Most sources are Limited references Lack of reference    
  conforms to Harvard good with some referenced. Minor provided and/or list or poorly    
  AGPS method. minor lapses. errors in referencing poorly formatted formatted    
      method. reference list. references.    
  Wide range of Variety of Clear evidence of References are No evidence of    
  appropriate sources appropriate sources research and used in a purely research or    
  appropriately appropriately application of descriptive way irrelevant sources    
  analysed, applied analysed, applied textbook concepts. indicating   cited.    
  and discussed. and discussed.   limitations of      
        understanding.      
Activity/Task     B: Report Content        
               
Part 1 Clearly introduces Reasonable details of Basic facts on Some aims   Lacks vital 5  
  the company and company and report. company and report. identified.   information about    
  report.         the company and    
            report.    
  Has addressed the Has addressed the Addressed the main     Fails to address    
  purpose of the purpose of the purpose of the     the purpose of the    
  assignment assignment assignment.     assignment.    
  comprehensively. coherently            
                 

 

 

 

 

 

 

 

 

CIS5308 – IT Service Management – S1 2016                                                       Report 2

 

Criterion HD A B C F Max  
Marks  
             
Part 2 Demonstrates Demonstrates Demonstrates Demonstrates Inadequate 10  
  sophisticated comprehensive adequate limited understanding of    
  understanding of understanding of understanding of understanding of understanding of    
  advantages/signific advantages/signific advantages/signific advantages/signifi advantages/signi    
  ance of ITIL ance of ITIL ance of ITIL cance of ITIL ficance of ITIL    
  adoption. adoption. adoption. adoption. adoption.    
               
Part 3 Demonstrates Comprehensive Adequate Limited Inadequate 25  
  sophisticated understanding of understanding of understanding of understanding of    
  understanding of ITIL processes ITIL processes ITIL processes ITIL processes    
  ITIL processes.            
               
Part 4 Demonstrates Demonstrates Demonstrates Demonstrates Inadequate 20  
  sophisticated comprehensive adequate limited understanding of    
  understanding of understanding of understanding of understanding of differences    
  differences differences differences between differences between a    
  between a ‘service between a ‘service a ‘service catalogue’ between a ‘service ‘service    
  catalogue’ and a catalogue’ and a and a ‘service catalogue’ and a catalogue’ and a    
  ‘service portfolio’, ‘service portfolio’, portfolio’, and ‘service portfolio’, ‘service    
  and challenges of and challenges of challenges of and challenges of portfolio’, and    
  developing a developing a developing a developing a challenges of    
  ‘service portfolio’ ‘service portfolio’ ‘service portfolio’ ‘service portfolio’ developing a    
          ‘service    
          portfolio’    
               
Part 5 Demonstrates Comprehensive Adequate Limited Inadequate 15  
  sophisticated understanding of understanding of understanding of understanding of    
  understanding of ITSM tools. ITSM tools. ITSM tools. ITSM tools.    
  ITSM tools.            
               
Part 6 Clear conclusions Good development Adequate Limited Conclusions and 10  
  and shown in development shown conclusions and recommendation    
  recommendations conclusions and in conclusions and recommendations s not drawn from    
  well-grounded in recommendations. recommendations. do not build on material.    
  material presented     analysis.      
  demonstrating            
  insights into ITSM            
  and ITIL.            
               
Total           100  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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